Fulfillment & Shipping Policy

At Mountain49 LLC, we strive to deliver our digital infrastructure services, data engineering consulting, and physical E-commerce products promptly and efficiently. This policy outlines how we process, handle, and deliver your orders.

1. Digital Infrastructure & Retainers

Access to digital deployment environments, software licenses, or engineering portals is typically provisioned immediately upon successful payment verification.

• You will receive an automated email containing your access credentials or API keys.
• If you do not receive this email within 1 hour of execution, please contact our support team at business@mountain49.com.

2. Consulting & Development Deployments

Fulfillment for our architectural consulting, Data Engineering, and custom E-commerce deployments follows a structured timeline based on the project scope outlined in your Service Level Agreement (SLA).

• Onboarding: Within 24-48 business hours of payment or deposit, you will receive an onboarding protocol from your assigned technical lead to schedule the initial architecture review.
• Delivery: Milestones and final delivery dates will be strictly adhered to as per the agreed-upon technical roadmap.

3. Physical Goods (E-commerce Stores)

For physical merchandise ordered through our managed storefronts, please review the following shipping procedures:

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and federal holidays). You will receive an automated notification when your order has shipped.

Shipping Estimates

• Standard Shipping (Domestic US): 5-7 business days.
• Expedited Shipping (Domestic US): 2-3 business days.
• International Shipping: 10-21 business days (Customs processing times may vary).

4. Contact Us

If you have any questions regarding the fulfillment of your contract or order, please do not hesitate to reach out: